1. Introduction

At Plug, we believe in full transparency and ensuring that ticket buyers (Consumers) have a safe, fair, and seamless experience. This document outlines key consumer information and guidelines to assist you while using our platform.

2. Purchasing Tickets

When you purchase a ticket on Plug, you are granted a digital right to attend the event as described by the Organizer. To ensure a smooth process:

• Pricing Transparency: All ticket prices, including processing fees and applicable taxes, will be clearly presented to you before you complete your purchase. There are no hidden fees.
• Immediate Delivery: Upon successful payment, your digital ticket (usually containing a secure QR code) will be instantly available in your dashboard and emailed to your registered address.

3. Fraud Prevention

We actively work to combat ticket fraud and unauthorized reselling to protect our Consumers.

• Official Channels Only: Plug cannot guarantee the validity of tickets purchased from unauthorized third-party resellers or scalpers. Always use the official Plug platform.
• Secure QR Codes: Our digital tickets utilize encrypted QR codes that are scanned by the Organizer at the venue. Duplicating a screenshot of a QR code may result in denied entry if the original code has already been scanned.

4. Event Changes & Cancellations

Event organizers are solely responsible for the planning and execution of their events. In the case of an unforeseen disruption:

• Postponements: If an event is postponed, your tickets will typically remain valid for the new date. The Organizer will communicate any specific required actions.
• Cancellations: If an Organizer officially cancels an event outright, they are obligated to initiate a refund process. Plug will facilitate the return of funds to Consumers strictly upon receiving the necessary funds and authorization from the Organizer.

5. Complaints & Disputes

If you encounter issues at an event (e.g., denied entry despite a valid ticket, severe discrepancies in event quality), your first point of contact should be the Event Organizer directly.

If a resolution cannot be reached with the Organizer regarding ticketing disputes, Consumers can escalate the matter to Plug Support. While we do not control the events, we will attempt to mediate disputes regarding the validity of the ticket transaction itself.

6. Accessibility

Plug is committed to ensuring our digital platform is accessible to everyone. We continually evaluate our platform to align with web accessibility standards. Please note, however, that physical venue accessibility and accommodations are strictly the responsibility of the Event Organizer.

7. Contact Us

If you need direct assistance regarding consumer protection or wish to report a potentially fraudulent Organizer, please contact our consumer affairs desk:

founders@useplug.co