1. Introduction

Welcome to Plug. We are committed to protecting your privacy and ensuring you have a positive experience on our website, mobile application, and related ticketing platform (collectively, the "Platform").

This Privacy Policy details our practices concerning the collection, use, and disclosure of your information. By using our Platform, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We collect information to provide better services to all our users. The types of information we collect include:

• Account Information: Name, phone number, email address, and profile picture when you create an account.
• Transaction Data: Details about tickets purchased, events attended, and payment history (we do not store your full raw card details directly on our servers).
• Device Information: Device type, OS, unique identifiers, and mobile network information.
• Usage Data: Information about your interactions with the Platform, such as pages visited, search queries, and event preferences.

3. How We Use Your Information

The information we collect is primarily used to provide, maintain, protect, and improve our services. We use it to:

• Process your transactions and rapidly issue your digital tickets.
• Send administrative messages, security alerts, and account notifications.
• Provide customer support and resolve disputes.
• Personalize your experience by recommending events that match your interests.
• Analyze platform usage to optimize our design and performance.

4. Information Sharing

We do not sell your personal data. We only share your data in the following circumstances:

• With Organizers: We share necessary details (such as your name and ticket ID) with the Organizers of the events you attend, strictly for access control and event management purposes.
• Service Providers: We engage trusted third-party companies (e.g., payment gateways, cloud hosting) to assist in operating the Platform. These entities have access to your data only to perform explicit tasks on our behalf.
• Legal Compliance: We may disclose information if required by law or to protect the safety of users, organizers, or the general public.

5. Security & Retention

We implement robust, industry-standard security measures to protect your data from unauthorized access, alteration, or destruction. All data transfers across our Platform are encrypted using secure socket layer technology (SSL).

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required to comply with local legal obligations, resolve disputes, and enforce our agreements.

6. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• The right to access and receive a copy of your personal data.
• The right to rectify or update inaccurate data.
• The right to request the deletion of your account and associated personal data.
• The right to opt-out of promotional communications at any time.

To exercise these rights, please contact us at the email provided below.

7. Cookies & Tracking

Plug uses cookies and similar tracking technologies to track activity on our Platform and store certain information. Cookies are files with minimal data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept essential cookies, you may not be able to use certain portions of our Platform.

8. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please reach out to us:

founders@useplug.co